新社会人が知るべき「礼節と仕事」の関係　～10万部突破のベストセラー『Think CIVILITY「礼儀正しさ」こそ最強の生存戦略である』を読み解く～

Summary

The video script introduces a book that discusses the impact of politeness and rudeness in the workplace. It highlights how a single rude individual can negatively affect a team's productivity, loyalty, and overall work environment. The speaker, a Talmisman employee named Haruki, shares scientific evidence supporting the detrimental effects of incivility and the benefits of a respectful workplace. The video aims to raise awareness about the importance of maintaining a positive and polite attitude to foster personal and organizational success.

Takeaways

• 📚 The speaker, Springtree from TALISMAN, introduces a book that has been a topic of discussion across the U.S., written by an author who dedicated 20 years to studying NBA and Day Snow.
• 🤔 The book delves into the concept of 'artistry' and presents scientifically proven data, challenging the conventional views of 'character' and suggesting that it's not just about manners but also about understanding the impact of one's actions.
• 😁 The importance of a positive attitude and approachability is emphasized, as it can significantly affect how others perceive and interact with you.
• 🚀 The speaker suggests that being approachable and maintaining a positive demeanor can lead to success, both on a personal and organizational level.
• 🤯 The negative impacts of rudeness in the workplace are highlighted, with statistics showing that it can lead to decreased productivity, motivation, and loyalty among employees.
• 🌟 The benefits of politeness and good manners are vast and can create a positive cycle that enhances both individual and team performance.
• 📈 The concept of 'clusters' is introduced, explaining how one rude person can influence their surroundings and potentially create a negative environment if not addressed.
• 💡 The speaker encourages the audience to be aware of their behavior and its potential consequences, as well as to consider the culture of a company before joining.
• 🌈 The story of a bank employee's rude outburst and its ripple effect on a customer's perception of the bank is shared to illustrate the real-world implications of poor manners.
• 🤝 The power of positive feedback and constructive communication is discussed, emphasizing the importance of creating a supportive and safe environment for growth and learning.
• 🌟 The speaker concludes by encouraging everyone to pay attention to their manners and the impact they have on others, as it can lead to personal and professional success.

Q & A

What is the main subject discussed in the video?

The main subject discussed is the impact of courtesy and rudeness in the workplace, focusing on how these behaviors affect individual and organizational performance.

Who introduces themselves at the beginning of the video, and what is their intention?

Haruki from Talisman introduces himself and states his intention to share useful information for employees through YouTube, in a first-of-its-kind attempt by their company.

What kind of book is being introduced in the video?

The video introduces a book that has become a topic of conversation across the United States. This book is the result of the author's 20-year study of information related to NBA and has put together insights into workplace dynamics.

Why does the speaker want to discuss the topic of courtesy?

The speaker wants to discuss courtesy because it's often overlooked but plays a critical role in shaping workplace culture and individual success. The video emphasizes the science-backed benefits of courtesy and how it contrasts with the negative impacts of rudeness.

What are the statistical impacts of rudeness in the workplace mentioned in the video?

The video mentions that about 80% of people are negatively affected by rudeness, leading to a decrease in time focused on work, 78% report a decline in organizational commitment, and approximately half intentionally reduce their work effort.

How does courtesy positively influence an organization, according to the video?

Courtesy is shown to foster a positive environment, enhancing psychological safety, which in turn encourages reporting of mistakes, sharing new ideas, and generally contributes to a more constructive and innovative organizational culture.

What real-world example is given to illustrate the negative impact of witnessing rudeness?

A story is shared about a customer at a bank who decides never to return after witnessing a supervisor treating an employee rudely. This example illustrates how witnessing rudeness can deter people from engaging with a service or organization.

According to the video, how does rudeness 'spread' in an organization?

Rudeness is described as contagious, creating a cluster effect where it spreads from one person to others around them, thereby negatively affecting the entire organization's culture.

What is the effect of courtesy on an individual's opportunities and challenges, as discussed in the video?

The video suggests that individuals who display courtesy are more likely to be approached for opportunities and challenges, as people naturally prefer to interact with those who are positive and provide constructive feedback.

What advice is given at the end of the video regarding organizational culture and individual behavior?

The video advises viewers to be mindful of their behavior, emphasizing the importance of always being courteous and positive to foster a healthy organizational culture and to aid in personal and collective success.